Last updated: November 8, 2025
At Pet Mosaic, we want your shopping experience to be as smooth as possible. Below you’ll find details about our order processing and shipping practices.
All orders are processed within 2–5 business days (excluding weekends and holidays).
You’ll receive a confirmation email once your order is placed, and a tracking number as soon as your shipment is on its way.
We offer free standard shipping on all orders within Canada and the USA.
Estimated delivery time is typically 4–10 days total (2–5 days processing + 2–5 days shipping) for both Canadian and US addresses. Delivery times may vary depending on your location and carrier conditions. Delivery timeframes are estimates—not guarantees.
Because we use a print-on-demand fulfillment partner with production centers in both Canada and the US, your order is shipped locally from within your country. Most customers will not experience customs or import duties.
We currently ship orders to addresses within Canada and the USA.
We do not ship to P.O. Boxes, APO/FPO addresses, or international destinations outside Canada and the USA at this time.
Once your order has shipped, you’ll receive an email with a tracking number so you can follow your package every step of the way.
While we make every effort to deliver orders on time, delays may occur due to carrier issues, weather, or high seasonal volumes. We appreciate your patience in such cases.
If you experience any issues with your shipment or if your package appears lost, please contact us via our contact form.
If you have any questions about your order or our shipping policy, feel free to reach our support team via via our contact form, we’re happy to help.
330 Avro, Pointe-Claire, QC, H9R 5W5 CANADA
