Yes! Pet Mosaic currently offers free shipping on all orders within Canada with no minimum purchase required. Please check our website at checkout for current shipping rates, as promotions may change. Delivery typically takes 1-3 weeks from the date of purchase, and all orders are processed within 1-2 business days. You'll receive a tracking number via email once your pet supplies ship so you can monitor your package every step of the way. For questions about current shipping offers, contact us at support@petmosaic.com.
Pet Mosaic ships exclusively to Canada. We deliver to all Canadian provinces and territories including Ontario, Quebec, British Columbia, Alberta, Saskatchewan, Manitoba, Nova Scotia, New Brunswick, Prince Edward Island, Newfoundland and Labrador, Yukon, Northwest Territories, and Nunavut. We offer free shipping to all Canadian addresses with delivery typically taking 1-3 weeks. International shipping to the United States or other countries is not currently available.
No, Pet Mosaic currently only ships within Canada. International shipping to the United States or other countries is not available at this time. We offer free shipping to all Canadian provinces and territories, with delivery typically taking 1-3 weeks. If you're located outside Canada and interested in our pet products, please contact us at support@petmosaic.com to discuss potential options or alternatives.
No, Pet Mosaic currently does not offer express or expedited shipping options. All orders are shipped with our standard free shipping service, with delivery typically within 1-3 weeks across Canada. Orders are processed and shipped within 1-2 business days of purchase, and you'll receive a tracking number to monitor your shipment. If you have urgent delivery needs for pet supplies or accessories, please contact us at support@petmosaic.com and we'll do our best to accommodate your request.
No, Pet Mosaic currently does not ship to P.O. boxes, APO/FPO addresses, or other non-physical addresses. Please provide a physical street address within Canada for delivery of your pet products. This ensures reliable delivery and allows you to track your package accurately. If you only have access to a P.O. box, please contact us at support@petmosaic.com to discuss alternative delivery options.
No, Pet Mosaic does not currently offer local pickup or in-store pickup options. We operate exclusively as an online store and ship all orders directly to your address within Canada. All orders receive free shipping with delivery typically within 1-3 weeks. This allows us to serve customers across all Canadian provinces and territories while keeping our prices competitive. Your pet supplies will be delivered right to your door with tracking information provided.
Yes! You can track your Pet Mosaic order every step of the way. Once your order ships (typically within 1-2 business days), you'll receive an email with a tracking number and a link to follow your package until it arrives at your door. If you have trouble accessing your tracking information or have questions about your shipment status, contact us at support@petmosaic.com.
If your Pet Mosaic package hasn't arrived within the expected 1-3 week delivery timeframe, first check your tracking information (sent via email when your order shipped) for the latest updates on your shipment status. Sometimes packages experience carrier delays due to weather, high volume, or other factors. If your tracking shows no movement for several days, or if your package appears lost or undeliverable, please contact us at support@petmosaic.com with your order number and tracking information. We'll work directly with the shipping carrier to locate your shipment and resolve the issue, whether that means tracking down your package or sending a replacement.
Pet Mosaic has a 10-day return policy, which means you have 10 days after receiving your item to request a return. To be eligible for a return, your pet product must be in the same condition you received it—unused, with original tags attached, and in its original packaging. You'll also need your receipt or proof of purchase. To start a return, contact us at support@petmosaic.com within the 10-day window. If your return is accepted, we'll send you a prepaid return shipping label with instructions on how and where to send your package. Once we receive and inspect your return, we'll notify you of approval, and if approved, you'll be automatically refunded on your original payment method within 10 business days.
Items that cannot be returned include: personalized or custom pet products, opened or used grooming products (for hygiene reasons), used safety equipment (collars, harnesses, carriers that have been worn or used), and items purchased on final sale or clearance. If you're unsure whether your item is eligible for return, please contact us at support@petmosaic.com before initiating a return.
At Pet Mosaic, customers must contact us directly to request a return rather than processing returns through an automated self-service portal. To initiate a return, please email us at support@petmosaic.com within 10 days of receiving your order with your order number and reason for return. Our customer service team will review your request, confirm eligibility, and provide you with a prepaid return shipping label and detailed instructions. This process ensures we can address any concerns, answer questions, and provide the best possible service for your return or exchange needs.
Pet Mosaic does not offer direct item-for-item exchanges. If you need a different size, color, or product, you must process a return for the original item and place a new separate purchase for the item you want. This ensures you get the product you need as quickly as possible without waiting for the return to be processed first. To initiate this process, contact us at support@petmosaic.com within 10 days of receiving your order. Your item must be unused, with tags, and in its original packaging to be eligible for return. Once we receive and approve your return, you'll be refunded to your original payment method within 10 business days. You can place your new order at any time—either before or after returning the original item.
If your Pet Mosaic order arrives damaged or defective, please inspect your package upon delivery and contact us immediately at support@petmosaic.com. Take clear photos of the damaged item, the packaging, and any visible shipping damage, as this documentation helps us resolve the issue quickly. Also notify the shipping carrier about the damage. We'll evaluate the issue and make it right by offering a replacement, refund, or other solution. For damaged or defective pet products, contact us as soon as possible so we can assist you promptly.
Pet Mosaic accepts all major credit cards (Visa, Mastercard, American Express) and debit cards for secure online payment. We also accept digital wallets including Shop Pay, Apple Pay, and Google Pay for a fast, convenient, and secure checkout experience. Additionally, we accept store credit as a payment method if you have credit from a previous return or promotion. All payment transactions are processed securely through Shopify Payments with industry-standard encryption to protect your financial information.
Yes, Pet Mosaic accepts store credit as a payment method. If you have store credit from a previous return, refund, or promotional offer, you can apply it toward your purchase at checkout. Store credit can be used alone or combined with other payment methods like credit cards or digital wallets to complete your order. Your available store credit balance will be displayed in your account, and you can choose how much to apply during the checkout process. For questions about your store credit balance, contact us at support@petmosaic.com.
Yes, your payment information is completely secure when shopping at Pet Mosaic. We use industry-standard SSL encryption and secure payment processing through Shopify Payments to protect your personal and financial information during checkout. We never store your complete credit card details on our servers. All transactions are processed through PCI-compliant payment gateways, and we support secure digital wallet options like Shop Pay, Apple Pay, and Google Pay for additional security and convenience. Your privacy and security are our top priorities.
Once your order is placed and payment is processed at Pet Mosaic, we begin preparing it for shipment within 1-2 business days, which makes changes or cancellations difficult to accommodate. However, if you need to modify your order (change shipping address, add or remove items, or cancel), please contact us immediately at support@petmosaic.com with your order number. The sooner you reach out after placing your order, the better chance we have of making changes before your pet supplies ship.
If you realize you've entered an incorrect or incomplete shipping address for your Pet Mosaic order, contact us immediately at support@petmosaic.com with your order number and the correct address. Since orders are processed and shipped within 1-2 business days of purchase, time is critical. The sooner you reach out after placing your order, the better chance we have of updating your shipping address before your pet products are dispatched. Once a package is in transit, address changes become much more difficult or impossible to make.
No, you don't need to create an account to shop at Pet Mosaic. You can check out as a guest and complete your purchase quickly without registering. However, creating a free account offers several benefits: you can track your orders easily, save your shipping information for faster future checkouts, view your order history, manage your store credit balance, and manage your preferences. Whether you choose to create an account or shop as a guest, your shopping experience and checkout process remain secure and straightforward.
Pet Mosaic specializes in a wide range of high-quality pet supplies and accessories for your furry friends. Our product categories include pet costumes and apparel, collars and leashes, pet carriers and travel accessories, grooming products and tools, pet wearables and clothing, car safety accessories for pets, and miscellaneous pet supplies. We carefully curate our collection to keep your pets happy, safe, comfortable, and stylish. Browse our full selection at petmosaic.com.
To ensure the best fit for your pet, check the product page for any available size information, measurements, or sizing guidelines. While some products include detailed size charts, others may have size information in the product description. We recommend measuring your pet before ordering—key measurements include neck circumference, chest girth, body length, and weight. If you're unsure about sizing or need help choosing the right fit for your dog, cat, or other pet, please contact us at support@petmosaic.com with your pet's measurements and the product you're interested in, and our team will be happy to assist you in selecting the correct size.
All Pet Mosaic products are designed with pet safety and comfort in mind. However, we recommend carefully reviewing the product description, specifications, materials, and safety information for each item to ensure it's suitable for your specific pet's size, breed, age, and individual needs. Some products may have size restrictions or may not be appropriate for certain animals. If you have specific safety concerns or questions about whether a particular pet costume, collar, carrier, or accessory is right for your pet, please contact us at support@petmosaic.com before purchasing.
Pet Mosaic does our best to restock popular pet products, but availability varies depending on the specific item, supplier availability, and seasonal demand. If a pet costume, collar, carrier, or other product you're interested in is currently sold out, please contact us at support@petmosaic.com with the product name or link. We can provide information about expected restocking timelines or suggest similar alternative products that might meet your needs. You can also check back on our website at petmosaic.com regularly, as we update our inventory frequently.
Yes! Pet Mosaic currently offers free shipping on all orders within Canada as a seasonal promotion. We don't have any active discount codes at the moment, but we regularly run promotions during special events and holidays. To stay updated on future sales, discount codes, and limited-time offers, sign up for our newsletter at petmosaic.com or follow us on Facebook, Instagram, and TikTok. For questions about current promotions, contact us at support@petmosaic.com.
No, Pet Mosaic's checkout system allows only one discount code or promotional code to be applied per order. If you have multiple discount codes available, we recommend choosing the one that provides the best savings for your specific purchase. Discount codes cannot be combined with each other, though they may be used in conjunction with our free shipping promotion. Enter your chosen code at checkout to see your savings applied before completing your purchase.
Pet Mosaic does not currently offer gift cards. However, we're always looking for ways to improve your shopping experience and may add this option in the future. For now, you can browse our full collection of pet costumes, collars, carriers, grooming products, and other pet supplies at petmosaic.com to find the perfect gift for any pet lover in your life.
No, Pet Mosaic does not have physical retail store locations. We operate exclusively as an online store at petmosaic.com, which allows us to offer competitive pricing and serve customers across Canada. All orders are fulfilled from our business location in Montreal, Quebec, and shipped directly to your door with free shipping.
At this time, Pet Mosaic does not offer bulk or wholesale ordering. All orders are processed through our online store at petmosaic.com at standard retail pricing. If you're interested in purchasing larger quantities of pet supplies, costumes, collars, or other products, please contact us at support@petmosaic.com to discuss your specific needs and we'll do our best to accommodate your request.
You can contact Pet Mosaic's customer service team in several ways: by email at support@petmosaic.com, through live chat on our website at petmosaic.com, or by messaging us on social media (Facebook, Instagram, or TikTok). We're here to help with any questions about your order, products, shipping, returns, or general inquiries. We aim to respond to all customer service requests promptly during business hours.
Pet Mosaic keeps you informed throughout the entire order process. You'll receive a confirmation email immediately after placing your order, confirming your purchase details. Then, once your order is processed and ships (typically within 1-2 business days of purchase), you'll receive a second email containing your tracking number and shipping information. This allows you to monitor your pet supplies as they travel to your door. If you don't receive shipping confirmation within 2-3 business days, please contact us at support@petmosaic.com.
