Yes! Pet Mosaic offers free shipping on all orders within Canada and the United States, no minimum purchase required.
Delivery estimates:
All times are estimates and may vary. You’ll receive a tracking number by email once your order ships so you can monitor your package.
For questions about current shipping offers, contact us via our contact form.
Pet Mosaic ships to all Canadian provinces and territories, and also to all US states. International shipping outside Canada and the United States is not currently available. Free shipping applies to all addresses in Canada and the United States. Delivery typically takes 4–10 days for Canada, and 3–7 days for the US from the date of purchase. International shipping to other countries is not currently available.
No, Pet Mosaic currently only ships within Canada and the United States.
No, we do not offer express or expedited shipping options. Our seasonal free shipping applies for all orders in Canada and the United States.
No, we do not ship to P.O. boxes, APO/FPO addresses, or non-physical addresses. Please provide a physical street address in Canada or the United States. This ensures reliable delivery and allows you to track your package accurately.
No, we operate exclusively online. All orders ship directly to your address within Canada or the United States.
Yes! You can track your Pet Mosaic order every step of the way. Once your order ships, you'll receive an email with a tracking number and a link to follow your package until it arrives at your door. If you have trouble accessing your tracking information or have questions about your shipment status, contact us via our contact form.
If your Pet Mosaic package hasn't arrived within the expected delivery timeframe (Canada: 4–10 days, US: 3–7 days), first check your tracking information sent via email for the latest updates. Sometimes packages experience carrier delays due to weather, high volume, or other factors. If your tracking shows no movement for several days, or if your package appears lost or undeliverable, please contact us via our contact form with your order number and tracking information. We'll work directly with the shipping carrier to locate your shipment and resolve the issue, whether that means tracking down your package or sending a replacement.
Pet Mosaic has a 10-day return policy for both Canada and the United States, which means you have 10 days after receiving your item to request a return.
To be eligible for a return, your product must be in the same condition you received it, unused, with original tags attached, and in its original packaging. You'll also need your receipt or proof of purchase. To start a return, contact us via our contact form within the 10-day window. If your return is accepted, we'll send you a prepaid return shipping label with instructions on how and where to send your package. Once we receive and inspect your return, we'll notify you of approval, and if approved, you'll be automatically refunded on your original payment method within 10 business days.
Items that cannot be returned include: personalized or custom products, opened or used items, and items purchased on final sale or clearance. If you're unsure whether your item is eligible for return, please contact us via our contact form before initiating a return.
At Pet Mosaic, customers must contact us directly to request a return rather than using an automated self-service portal. To initiate a return, please contact us via our contact form within 10 days of receiving your order with your order number and reason for return. Our customer service team will review your request, confirm eligibility, and provide you with a prepaid return shipping label and detailed instructions. This process ensures we can address any concerns, answer questions, and provide the best possible service for your return or exchange needs. This policy applies for both Canada and US customers.
If your order is returned to us (for example, due to a wrong address), it typically takes 4–6 weeks for the package to arrive back at our facility. Return packages are not prioritized by the carrier, so timelines can vary.
Pet Mosaic does not offer direct item-for-item exchanges. If you need a different size, color, or product, you must process a return for the original item and place a new separate purchase for the item you want. This ensures you get the product you need as quickly as possible without waiting for the return to be processed first. To initiate this process, contact us via our contact form within 10 days of receiving your order. Your item must be unused, with tags, and in its original packaging to be eligible for return. Once we receive and approve your return, you'll be refunded to your original payment method within 10 business days. You can place your new order at any time before or after returning the original item. This policy applies to both Canadian and US customers.
If your Pet Mosaic order arrives damaged or defective, please inspect your package upon delivery and contact us immediately via our contact form. Take clear photos of the damaged item and the packaging, as this documentation helps us resolve the issue quickly. Also notify the shipping carrier about the damage. We'll evaluate the issue and make it right by offering a replacement, refund, or another solution. For damaged or defective products, contact us as soon as possible so we can assist you promptly. For US customers, replacements and refunds are processed directly through our US partner facilities for faster resolution.
Pet Mosaic accepts all major credit cards (Visa, Mastercard, American Express) and debit cards for secure online payment. We also accept digital wallets including Shop Pay, Apple Pay, and Google Pay for a fast, convenient, and secure checkout experience. Additionally, we accept store credit as a payment method if you have credit from a previous return or promotion. All payment transactions are processed securely through Shopify Payments with industry-standard encryption to protect your financial information.
Yes, Pet Mosaic accepts store credit as a payment method. If you have store credit from a previous return, refund, or promotional offer, you can apply it toward your purchase at checkout. Store credit can be used alone or combined with other payment methods like credit cards or digital wallets to complete your order. Your available store credit balance will be displayed in your account, and you can choose how much to apply during the checkout process. For questions about your store credit balance, contact us via our contact form.
Yes, your payment information is completely secure when shopping at Pet Mosaic. We use industry-standard SSL encryption and secure payment processing through Shopify Payments to protect your personal and financial information during checkout. We never store your complete credit card details on our servers. All transactions are processed through PCI-compliant payment gateways, and we support secure digital wallet options like Shop Pay, Apple Pay, and Google Pay for additional security and convenience. Your privacy and security are our top priorities.
Once your order is placed and payment is processed, we begin preparing it for shipment within 1 to 2 business days, which makes changes or cancellations difficult to accommodate. However, if you need to modify your order, please contact us immediately via our contact form with your order number. The sooner you reach out after placing your order, the better chance we have of making changes before your products ship.
If you realize you've entered an incorrect or incomplete shipping address, contact us immediately via our contact form with your order number and the correct address. Since orders are processed and shipped within 1 to 2 business days of purchase, time is critical. The sooner you reach out, the better chance we have of updating your shipping address before your products are dispatched. Once a package is in transit, address changes are much more difficult or impossible to make.
No, you don't need to create an account to shop at Pet Mosaic. You can check out as a guest and complete your purchase quickly without registering. However, creating a free account offers several benefits. You can track your orders easily, save your shipping information for faster future checkouts, view your order history, manage your store credit balance, and manage your preferences. Whether you choose to create an account or shop as a guest, your shopping experience and checkout process remain secure and straightforward.
Pet Mosaic makes print-on-demand lifestyle products for pet parents. Our lineup includes hoodies, crop hoodies, sweatshirts, and beanies with original designs like "Certified Pet Parent," "Petverse," "Capture Their Story," and "We Don't Judge." We also have mugs, eco tote bags, pet bowls, premium pillow cases, soy wax candles, pet collar & leash sets, and pin button sets that let you show off your love for your pets.
Every apparel product has a size chart and measurement guide on its page. Check those charts and measure yourself before you order. If you need help, just message us with your measurements and we’ll assist you.
Our products are designed for pet lovers; most are for humans, but accessories like bowls and collars/leashes are for pets.
Most items are made to order, so stockouts are rare. If a design isn’t available, contact us and we’ll let you know when it’s coming back or suggest similar items.
Yes! Pet Mosaic is currently running two exciting promotions:
To stay updated on future sales, discount codes, and limited-time offers, sign up for our newsletter at petmosaic.com or follow us on Facebook, Instagram, and TikTok. For questions about current promotions, contact us via our contact form.
No, Pet Mosaic's checkout system allows only one discount code or promotional code to be applied per order. If you have multiple discount codes available, we recommend choosing the one that provides the best savings for your purchase. Discount codes cannot be combined with each other, though they may be used in conjunction with our free shipping promotion. Enter your chosen code at checkout to see your savings applied before completing your purchase.
Pet Mosaic does not currently offer gift cards. We might add them in the future. In the meantime, you can shop our collection of hoodies, apparel, mugs, tote bags, and home essentials for the perfect gift for any pet lover.
No, Pet Mosaic does not have any physical retail store locations. We operate exclusively as an online store at petmosaic.com, which allows us to offer competitive pricing and serve customers throughout Canada and the United States.
At this time, Pet Mosaic does not offer bulk or wholesale ordering. All orders are processed through our online store at petmosaic.com at standard retail pricing.
You can contact Pet Mosaic's customer service team via our contact form, through live chat on our website at petmosaic.com, or by messaging us on social media (Facebook, Instagram, or TikTok). We are here to help with any questions about your order, products, shipping, returns, or general inquiries. We aim to respond to all customer service requests promptly during business hours.
Pet Mosaic keeps you informed throughout the entire order process. You'll receive a confirmation email immediately after placing your order, confirming your purchase details. Once your order is processed and ships, you'll receive a second email containing your tracking number and shipping information. This allows you to monitor your products as they travel to your door. If you do not receive shipping confirmation within 2 to 3 business days, please contact us via our contact form.
For US customers, orders shipped from our US fulfillment centers are considered domestic shipments. There are no customs fees or import taxes. Sales tax for US orders is automatically calculated and added at checkout according to your state’s laws. If any order ships from outside the US, you’ll be informed at checkout of possible duties or fees, but this is very rare.
Business Address:
330 Avro, Pointe-Claire, QC, H9R 5W5, CANADA
